Cancellation & Refunds

 

Last Updated: 06/02/2026

At Global Enterprises, customer satisfaction is important to us. Due to the nature of perfume and fragrance products, our return and refund policy follows strict hygiene and safety standards.

1. No Returns on Opened Products

Perfumes, oils, and fragrance products cannot be returned if they have been opened, used, or tested. This policy is strictly enforced due to health and hygiene regulations.

2. Returns Accepted Under Limited Conditions

Returns are accepted only in the following situations:

  • The product was received in a damaged condition

  • An incorrect item was shipped

  • The item remains unused, unopened, and in its original packaging

Customers must notify us within 48 hours of receiving the order.

3. Proof Required

For damaged or incorrect deliveries, customers must:

  • Provide clear photos and/or videos showing the product and outer packaging

  • Email the evidence to [your email address] within 48 hours of delivery

Failure to provide proof within the stated timeframe may result in rejection of the claim.

4. Refund or Replacement Approval

Once the claim is reviewed and approved:

  • A replacement or store credit will be issued

  • Refunds to the original payment method are provided only in genuine and approved cases, at our discretion

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used perfumes

  • Used or tampered bottles

  • Clearance or sale items

  • Gift cards or vouchers

6. Cancellation Policy

  • Orders may be cancelled within 2 hours of placing the order

  • Once an order has been shipped, cancellations are not permitted

7. Shipping Costs

  • Return shipping costs (if applicable) are the responsibility of the customer

  • Shipping charges are non-refundable